Terms & Conditions
Index
Our Agreement
Payment
External Modules and Contact with External Bodies
Insurance
Special Requests
Health, Disabilities and Medical Problems
The Price You Pay
Cancellations Made by You
Charges in the Event of Cancellation
Cancellations Made by Us
Unavoidable and extraordinary circumstances
Complaints
Your Behaviour
Luggage, Personal Possessions or Money
Claims covered by an International Convention
Jurisdiction and applicable law
Passport, Visa and Immigration Requirements and Health Formalities
Airport Transfers
Lost & Stolen Property
Photography, Media, Influencer PR
Our Agreement
You will receive standard information about your package arrangements and details of their main characteristics before a binding agreement between you and us come into existence. That information, these conditions together with our Privacy Policy and any other written information, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. The key terms of our agreement are:-
Key terms
1. You will enter into a binding contract with us when we issue our confirmation. If you then cancel your arrangements, there are likely implications. Your initial deposit is non refundable in any circumstances. After you’ve paid the balance of the price of your arrangements, these charges could increase up to 100% of the cost of them depending on the proximity to the events start date.
2. You can make changes to your confirmed arrangements in certain circumstances.
3. We may make changes to and cancel your confirmed arrangements in an emergency. If Next Wave cancel your retreat/event/training, 100% of your deposit and payment will be returned to you.
4. We are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this.
Accuracy of information and booking errors
Our agreement becomes binding when we issue a confirmation.
We aim to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed.
The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.
2. Payment
You must make payment in accordance with the instructions we give you. Generally, we will require a minimum deposit before we issue our confirmation. Balance payments are not due until 8 weeks prior to the event in the UK and for foreign holidays, 8 weeks prior to the arrival day, or 4 weeks if paying in two instalments. We will confirm your particular payment terms on booking of which you will have made us aware of by completing the ‘Registration Form’ sent to you once your deposit has been received. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges, set out in below, will become payable. In the case of international payments, you must ensure that we receive the full GBP Sterling amount. You will be responsible for all bank charges, withholding taxes, and exchange rate fluctuations.
3. External Modules and Contact with External Bodies
When completing the Level 3 Diploma in Massage Therapy, you will be required to access content created by and delivered by ThinkTree Hub International, our accrediting body and module provider. Access to these modules is only granted after the first payment outside of your deposit – final amount of first of two instalments. Next Wave take no responsibility for any issues surrounding the access or completion of these modules and any issues should be taken up with ThinkTree Hub International directly.
4. Insurance
It is a condition of our agreement that you are covered by adequate travel insurance for your arrangements. Such insurance as a minimum must cover your losses sustained as a result of a cancellation, medical issues, and repatriation in the event of accident or illness. Details of a policy suitable to cover your arrangements are available by contacting a variety of travel insurers. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.
5. Special Requests
Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. You will be asked to give us this information in your ‘Registration Form’. Whilst we will try to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.
6. Health, Disabilities and Medical Problems
You acknowledge that you are choosing to join a group event at a time where you may be exposed to the COVID-19 virus. You also acknowledge that you must comply with all advice and guidance issued by relevant health authorities. We will take all reasonable steps to ensure your safety and may require you to follow additional safety protocols on your trip. We use information from government foreign departments and reports from local suppliers in assessing how your itinerary should operate. However, it is also your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks, and the nature of your itinerary. You acknowledge that your decision to join a group event is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
You understand that the activities can be physically demanding. We will give you information about whether the arrangements you have chosen are generally suitable for persons with reduced mobility but if you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of event taking into account your needs if you specifically request us to do so.
7. The Price You Pay
We reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed arrangements.
The price of your confirmed arrangements is subject to variations which occur solely as a direct consequence of changes in:-
(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources;
(b) the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or
(c) the exchange rates relevant to the package.
8. Changes and Cancellations by You
If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
9. Charges in the event of a cancellation
In the event of a cancellation, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling):-
Your deposit is non-refundable in any circumstance.
More than 56 days before your training/retreat/event starts – Refund of 80% of payment made, refund not included.
More than 35 days before the start date of your training/event/retreat. 50% of payment made, not including deposit.
21 days or less – 0% refund and full cost of your event/training/retreat is liable for 100% payment.
Charges in the event of a requested change
In the event we can meet your requested change, you will have to pay £30 per alteration per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Amendments include: a training/event/retreat location, training/event/retreat date change and guest details (this is not an exhaustive list and there may be other amendments which incur a £30 administration fee) and if the change is within the cancellation terms above.
Changes to training/event/retreat date (transferring to a different training/event/retreat) can not be made more than 35 days before the initial bookings start date and will be treated as a cancellation.
.Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.
10. Changes and cancellation by us
In the unlikely event that we cancel your training/event/retreat, we will issue you a 100% refund on all payments including your deposit or allow for transfer of all payment received onto another training/event/retreat with no charges.
11. Unavoidable and extraordinary circumstances
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include but are not limited to war, the threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, pandemics or epidemics, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.
12. Complaints
If you experience difficulty during your training/event/retreat, please inform us without undue delay so that we can take steps to assist you or put things right. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay, in order to give our team the opportunity to remedy the issues raised. For any going issues, you must notify us via email at nextwavetherapy.co.uk. Once an email is received, we will have 28 days to respond.
13. Your behaviour
If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of aircraft,transport, people or property therein or good order and discipline on board; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, or your behaviour is upsetting to other guests, we reserve the right to terminate your arrangements immediately. In the event of such termination, our responsibilities to you will cease and you will be required to leave your accommodation or another service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.
14.Luggage or personal possessions and money
The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
15.Claims covered by an International Convention
We rely on the terms and conditions contained within any applicable International Conventions. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were a hotelier under the appropriate Conventions. You can ask us for copies of these Conventions.
Any other claims which don’t involve injury, illness, death or damage caused by us or our suppliers intentionally or negligently; or other liability that can’t be limited by law
The maximum amount we will have to pay you in respect of all such claims is three times (twice in the case of arrangements which aren’t packages) the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your arrangements.
Assistance to those travelling on a package in the event of difficulty
Where you have booked a package, we will provide appropriate assistance without undue delay in the event that you experience difficulty. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission.
16. Jurisdiction and applicable law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
17. Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk
Up-to-date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk
Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
18. Airport transfers:
It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight or train, which may require additional waiting time at your airport or resort. Sometimes our airport transfers are contracted to a specialist local agency.
On training/event/retreat outside of the UK, we will provide a minibus service: Next Wave sometimes provide free transportation service in for your convenience. Use of this service is only available when meeting the pre-arranged transport at a specific time and from a specific location that you will be made aware of closer to the time of you training/event/retreat start date. The use of this service is taken entirely at your own risk and Next Wace take no responsibility for death or personal injury caused through the use of this service. Please note that the use of the vehicle is provided free of charge and does not form part of the holiday cost. In the event of bad weather, breakdown, illness, or accident we cannot guarantee that the resort vehicles will be available to transport guests around the resort. Minibuses are usually 8 passenger seaters (can include other vehicle types). Please note, if you do not join us on the pre-arranged and scheduled transfer/transport then you will have to organise and find your own transport to/from the venue of your training/event/retreat.
19. Lost & Stolen Property:
Next Wave will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst Next Wave will endeavour to ensure the security of guests’ personal possessions it cannot guarantee it. It is up to the group leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items. All clients should ensure their health and possessions are covered by personal travel insurance.
20. Photography, Media, Influencer PR
We take the data privacy of our guests very seriously and are committed to abiding by the associated governing laws. Please be notified when you book with us, you give us permission that any images or video footage taken during your retreat or holiday and shared by your group leader, other members of your group or any media you have shared (via, but not limited to, social media etc.) can be used for marketing purposes. You consent to having permission to publish these photos and videos and details (including your first name, location and date) for marketing purposes including, but not limited to, on our website, social media, email marketing, promotional materials and any other marketing channel.
Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018:-
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. Next Wave will be fully responsible for the proper performance of the package as a whole.